This is my review of Cashmo Casino.
Recently, I have had the pleasure of reviewing a lot of Intouch Games casinos. They are not generally the biggest online casinos available in the industry today, but they do have their definite upsides. In this review, I will take a look at Cashmo Casino, which has been around since 2019.
Normally, I start these reviews with jokes about casino nam and whatnot, but this time, I am running on empty. The name Cashmo simply does not tickle my senses enough for me to come up with anything special. Still, I will be attacking this review head-on like I do all my articles!
Looks and feel of Cashmo Casino
Cashmo looks like any other Intouch Games casino—which is a reference that will fly over people’s heads if you are not familiar with the company’s previous escapades. What I am trying to say, however, is that Cashmo does not look especially spectacular or fun—it is kind of just there, offering its customers online casino experiences like any other casino.
There is one rather peculiar thing about Cashmo’s looks that I did notice, and that is the fact that there is a small apple on the Cashmo logo, eerily similar to that of one specific electronics juggernaut… Let us hope that the matter does not have to be settled in court if Cashmo one day hits the big time!
Bonuses and rewards
Cashmo has come up with a huge and varied welcome bonus package for each of their newest customers. These things may change periodically, though, which means that you should always trust the stuff that we have posted below these reviews instead of solely focusing on my experiences…
When I arrived at Cashmo, I saw them pampering their users with £500 deposit match bonuses and up to 150 free spins. 50 of these spins were even given for free with no deposits required, which is actually quite rare nowadays.
According to research and previous experience, Intouch Games casinos seem to always only employ online casino games from their own in-house developer. Because of this, you will not be seeing any NetEnt, Microgaming or Play’n GO games here—only games that are exclusive to this brand of casinos. Judging by their name, though, Intouch Games’ games should be in touch with reality and good fun to play. Even so, you cannot dispute the fact that the number of games (and game types) at Cashmo is very limited.
Safety and security
Some people are saying that Brexit is all about United Kingdom closing down its borders. The creative minds at Cashmo have chosen to do a similar thing, limiting their customers to only those from inside the UK. For those of us outside of this great country, this is obviously a major letdown, but for those in the UK, this could be a blessing in disguise. At least the casino is not serving too many masters and can focus on the ones that it does.
Cashmo is licensed by the UK Gambling Commission, making this a safe bet for everyone involved. And, to make things even more transparent, Intouch Games is listed on the London Stock Exchange.
Banking options at Cashmo Casino
Cashmo lets its players use various means to transfer money to the site. These include PayPal, Visa and Mastercard.
I have not seen many global online casinos have as multi-faceted a customer support facility as Cashmo. You can choose from four different options to receive support. These are live chat, email, telephone and callback. If you want customer agents to call you, you simply need to send a free text to a certain number. Pretty cool, right?
My experience at Cashmo Casino
Cashmo Casino is only available for those in Great Britain so I was unable to play here myself. I did like what I saw, however, and think that this should be a nice enough diversion for those in the UK that think they have seen it all.
I would give it a minus star if I could.
Never deposit on this website if you ever try to withdraw they never give they money.
I have been waiting for more than 1 month after promises and promises with proof of being a fully verified member, phone calls and emails saying I will get my withdrawal, never have and still awaiting.
Customer service was non-existent, no help, worst ever experience ever at a casino! I am also going to complain to the gambling commission about this casino allowing it to be on the market. Not acceptable!
We are sorry to hear that you are unhappy with our processes. We take all reports of dissatisfaction seriously and will always investigate, and respond to all of the matters you have raised, in order to provide you with a full explanation for requesting this information from you.
We would like to reassure you that our request is not a reluctance on our part to send you your winnings, we are happy to see our players, and you, win and be successful. We do understand sometimes that it can be difficult for our players to understand why we ask for proof of ID and other documentation before making payments out. As a mobile casino we have a responsibility to our players to ensure as far as possible that payments are made to the correct people, and in a reasonable timeframe.
Because of our license we have a responsibility to our regulators, as well as to other parts of the business community to ensure that our players are genuine, and that they are using legitimate payment methods. This includes being alert to the possibility that some players may unfortunately attempt to defraud their mobile phone or other payment providers.
We take our regulatory responsibilities seriously and therefore we have in place a number of internal procedures and controls to help prevent any potential abuse of the gaming system.
After further review we are pleased to confirm your payment has been processed today, so it is on its way to you.
We do advise that once the payment has been processed this then becomes out of our control and down to the procedure for your relevant withdrawal method, which as a guideline can take between 1-5 working days.
We are sorry to hear you are unhappy with the level of service received, rest assured we will certainly investigate all contacts and provide feedback and inhouse training where required.
Should you require any further support please do not hesitate to contact us.
Intouch Games Team