Step by Step guide to complete KYC at online casinos

Welcome to your comprehensive guide on efficiently completing the Know Your Customer (KYC) process at any online casino. This page provides all the essential information you need to complete the different KYC’s at online casinos. Find out how to verify your identity, bank account, address, e-wallet, or even your income. You will also find out why the online casinos asks for these documents and verifications and why it matters so much.

Use the Quick Navigation below, avoid common mistakes, and we’ll ensure a smooth and successful verification process.

Important Notice!

– Withdrawals must be made to the same card, bank account, or E-wallet used for the initial deposit. If you plan to withdrawal your money elsewhere, prepare to be forced to verify documents.

Quick Navigation

• Most Requested Documents to Complete KYC at Online Casinos
• Verify Your Identity at Online Casinos
• Verify Your Credit Card or Debit Card
• Verify Your Address
• Verify Your Bank Account
• Verify Your E-wallet
• Verify Your Income
• Send a Selfie Holding Your ID Card
• Using Pre-paid Cards for Deposits
• Frequently Used KYC Combinations – Be Prepared
• Typical Mistakes to Avoid in the KYC Process
• Why Online Casinos Perform KYC and Why It Matters
• How to Take Screenshots to complete your KYC

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Most Requested Documents to Complete KYC at Online Casinos

During the KYC process, you may be asked to provide several documents to verify your identity and address. These documents help the casino ensure that you are who you say you are and prevent fraudulent activities. Here are the most commonly requested documents:

• Government-issued ID: Passport, driver’s licence, or national ID card. This is used to verify your identity and ensure you are of legal age to gamble.
• Proof of Address: Utility bill, bank statement, or rental agreement dated within the last three months. This verifies your residential address and helps confirm your identity.
• Bank Statement: Recent statement showing your name and account details. This ensures that the bank account is legitimately yours.
• Credit Card: Photos of the front and back of your credit card, with only the first six and last four digits visible. This confirms ownership of the credit card used for transactions.
• E-wallet Screenshot: Showing your name, email, and recent transaction history. This confirms ownership and activity of the e-wallet used for transactions.
• Proof of Income: Documents showing your income to ensure you are gambling within your means.

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Verify Your Identity at Online Casinos

To verify your identity at an online casino, you’ll need to use a government-issued ID. This step ensures the account belongs to you and keeps those pesky fraudsters at bay. Providing a clear photo of your ID helps the casino confirm your identity.

Remember, blurry or poorly lit images are a no-go – we’re not trying to solve a mystery here. By verifying your ID, you comply with regulatory requirements and help maintain a safe gaming environment. And always ensure that your ID details match the information on your casino account to avoid verification failures. Because nothing screams “suspicious” like John Doe trying to withdraw winnings under the name Jane Smith.

Total Time: 5 Minutes

– Be prepared! This verification process is often combined with submitting other documents such as a bank statement or proof of address.

How to Verify Your Government-issued ID

1. Choose the Correct ID. Use a valid passport, driver’s license, or national ID card.
2. Capture Clear Photos. Take clear photos of the front and back of the ID. Ensure all details are visible and readable.
3. Ensure Consistency. Verify that the name on the ID matches the name on your casino account.

Upload the images of your ID to your online casino account

1. Log into your casino account and navigate to the verification section. Usually found in the account settings or profile section.
2. Upload the required photos of your ID. Follow the casino’s guidelines for uploading documents.
3. Wait for confirmation from the casino. The verification process may take a few hours to a few days. Check your email or account for updates.

Extra Tips:

• Ensure good lighting: Avoid shadows on the ID to make sure all details are clear.
• Avoid using flash: Flash can create glare and obscure important details.
• Check the frame: Make sure the entire ID is in the frame and in focus.

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Verify Your Credit Card or Debit Card

Before you can successfully withdraw back to your credit card from an online casino, you need to verify it’s yours. Think of it as showing your card’s ID at the door. This process involves submitting specific photos and ensuring your details match the casino account. Avoid blurry photos and make sure all information is visible.

If any of your information doesn’t match the details on your online casino account, you risk failing the KYC process and having to start all over again. And trust us, you don’t want to be that person stuck in a verification loop. Multiple failures can even lead to your account being closed due to suspected fraudulent activity.

Total Time: 5 Minutes

– Be prepared! This verification process is often combined with submitting a government-issued ID.

How to Verify Your Credit Card or Debit Card

1. Take a photo of the front of your credit card/debit card: Ensure the first six and last four digits are visible, and cover the middle digits with a piece of paper to protect its security.
2. Take a photo of the back of your credit card/debit card if it has a signature or indented numbers visible on the back: Remember to cover the same digits here.
3. Make sure the card is not expired.
4. Verify your name matches the casino account: This ensures that the credit card belongs to the account holder. If your credit card has your middle name on it, then your online casino account needs it to!
5. Always cover your cards CVV digits to protect its integrity: Again, use a piece of paper to cover your CVV digits to prevent it from being used by anyone seeing the image after it’s been uploaded at the online casino.

Upload the images of your credit card or debit card to your online casino account

1. Log into your casino account and navigate to the verification section. Usually found in the account settings or profile section.
2. Upload the required photos of your credit card. Follow the casino’s guidelines for uploading documents.
3. Wait for confirmation from the casino. The verification process may take a few hours to a few days. Check your email or account for updates.

Extra Tips:

• If your credit card doesn’t have a signature, provide a government-issued ID along with the card in the same photo for additional verification. This helps confirm your identity further.
• Remember to cover the digits on the back of your credit card. If you decide to cover the middle part of your credit cards numbers to protect the integrity of your card, then cover the exact same numbers on the backside if the cards numbers are indented.

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Verify Your Address

To verify your address, also known as providing a “Proof of Address”, you need to submit a document that clearly shows your current residential address. Think of it as proving where you hang your hat. This step helps confirm your identity from an independent source and ensures that your provided details are accurate. Avoid sending documents with blurry or unreadable information – the online casino need to see it clearly.

If your document doesn’t match the details on your online casino account, you risk failing the KYC process and having to start all over again. Multiple failures can even lead to your account being closed due to suspected fraudulent activity.

Total Time: 5 Minutes

– Be prepared! This verification process is often combined with submitting a government-issued ID.

How to Verify Your Proof of Address

1. Provide a recent utility bill, bank statement, or rental agreement: The document should be dated within the last three months.
2. Ensure the document shows your full name and address: This verifies that you live at the address provided.
3. Upload a clear and readable copy of the document: Avoid blurry photos to prevent delays in verification.

Upload your proof of address to your online casino account

1. Log into your casino account and navigate to the verification section. Usually found in the account settings or profile section.
2. Upload the required document. Follow the casino’s guidelines for uploading documents.
3. Wait for confirmation from the casino. The verification process may take a few hours to a few days. Check your email or account for updates.

Extra Tips:

• Ensure the digital document shows all required information clearly. Take a screenshot if necessary, ensuring all details are visible. Company logo, name and address needs to be visible on the document, last but not least. Document cannot be older than three months.

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Verify Your Bank Account

To verify your bank account (also known as verifying bank account), you will need to provide a recent bank statement and confirm any small deposits made by the casino. Make sure your bank statement is clear and recent to avoid delays. Often a screenshot of your bank statement from your mobile or computer will be sufficient.

Total Time: 5 Minutes

– Be prepared! This verification process is often combined with submitting a government-issued ID and/or a proof of address document.

How to Verify Your Bank Account Information

1. Provide a recent bank statement showing your name, bank logo and account details: This does not need to be a physical document, it can be a screenshot from your online bank. It verifies your bank account ownership. Connecting you and a potential ID to the bank account the deposits and withdrawals will be made to and or from.
2. Ensure your bank statement matches the details provided to the casino: Consistent information is crucial for verification. Make sure that the bank account is the same account as the initial deposit was made from. If the original deposit was made from another source, then more information can be requested from the online casino.
3. Confirm small deposits or transactions for verification: The casino might make small deposits to your account to verify its validity. Usually you will need to contact them with a confirmation on the exact amount they deposited or a unique transaction number will need to be confirmed.

Upload your bank statment to your online casino account

1. Log into your casino account and find the bank account verification section. Usually located in the account or banking settings.
2. Upload the necessary bank statement. Make sure the statement is recent and shows your name and account number.
3. The casino may make small deposits into your account. Check your bank account for these deposits and confirm them in your casino account.

Extra Tip:

• Ensure the digital statement shows all required information clearly. Take a screenshot if necessary, ensuring all details are visible.

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Verify Your E-wallet

Let’s talk about how to verify your e-wallet at online casinos. Neteller, Skrill, and PayPal are some of the most popular e-wallets you can deposit and withdraw with at online casinos. Verifying your e-wallet involves submitting a screenshot of your e-wallet account details and recent transactions. Ensure the screenshot is clear and includes all required information to avoid delays.

Total Time: 5 Minutes

– Be prepared! This verification process is often combined submitting a government-issued ID and/or bank statement connected to your e-wallet.

How to Verify Your E-wallet Information:

1. Submit a screenshot of your e-wallet account showing your name and email: This verifies your e-wallet ownership.
2. Provide transaction history to verify recent activity: This shows that the e-wallet is active and in use by you.
3. Ensure your e-wallet details match your casino account information: Consistency helps speed up the verification process. If your casino account information doesn’t match the e-wallet information exactly. You run the risk of failing the KYC and be forced to re-do the process with matching information.

Upload your E-wallet information to your online casino account

1. Log into your casino account and go to the e-wallet verification section. Usually found under payment or account settings.
2. Upload the screenshot and transaction history. Make sure all required details are visible in the screenshot.
3. Wait for the casino to verify your e-wallet. This process may take a short while, and you will be notified once it’s complete.

Extra Tips:

• Update your casino account with the new e-wallet details and provide a new verification screenshot. This keeps your account information current and accurate.

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Verify Your Income

Proof of income verification is required to ensure that you are gambling within your financial means. This process involves submitting documents that show your income, such as payslips or bank statements. Ensure these documents are clear and recent.

This KYC verification may seem a little too personal, but it’s actually quite common. In some cases, when players deposit and lose a lot of money over time, online casinos may request “proof of income” to make sure you have enough money left in your personal bank account after gambling. It can also be requested if a player deposits unusually high amounts, making sure money laundering isn’t taking place. Think of it as the casino’s way of saying, “We care about your financial health too!”

Total Time: 5 Minutes

– Be prepared! This verification process is often combined submitting a proof of ID and/or proof of address.

How to Verify Proof of Income:

1. Provide documents showing your income: This could include payslips, tax returns, or bank statements showing regular deposits.
2. Ensure the documents are recent and show consistent income: This helps the casino confirm you are gambling within your financial means.
3. Verify that your name matches the casino account: Consistent information across all documents is essential.

Upload your proof of income to your online casino account

1. Log into your casino account and navigate to the income verification section. Usually found in the account settings or financial verification section.
2. Upload the required income documents. Follow the casino’s guidelines for uploading documents.
3. Wait for confirmation from the casino. The verification process may take a few hours to a few days. Check your email or account for updates.

Extra Tip:

• Ensure the digital documents show all required information clearly. Take a screenshot if necessary, ensuring all details are visible.

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Send a Selfie Holding Your ID Card

In some cases, online casinos may ask you to provide an additional layer of verification by submitting a selfie while holding your ID card. This step helps to ensure that the documents you have provided belong to you and that your identity is authentic. Follow our recommended steps to complete this verification process.

Total Time: 5 Minutes

How to Take a Selfie Holding Your ID Card:

1. Prepare Your ID and Camera: Ensure your ID card is the same one you used for your initial verification. Use a camera or smartphone with good resolution to capture a clear image. Hold Your ID Card Next to Your Face: Position the ID card next to your face in a way that both your face and the ID card are clearly visible in the photo. Make sure the information on the ID card is readable and not obscured.
2. Hold Your ID Card Next to Your Face: Position the ID card next to your face in a way that both your face and the ID card are clearly visible in the photo. Make sure the information on the ID card is readable and not obscured. Ensure Good Lighting and Background: Take the photo in a well-lit area to avoid shadows that can obscure your ID or face. Use a plain background to keep the focus on your face and ID card.
3. Ensure Good Lighting and Background: Take the photo in a well-lit area to avoid shadows that can obscure your ID or face. Use a plain background to keep the focus on your face and ID card.
4. Take Multiple Photos: Take several photos to ensure you have at least one clear and acceptable image. Avoid using filters or editing the photo to maintain its authenticity.
5. Check the Photo Quality: Ensure the photo is clear, with no blurriness. Make sure your entire face and ID card details are visible and readable. Submit the Photo: Follow the casino’s instructions on how to upload or send the selfie. Usually, you will upload the photo directly through the casino’s verification portal or send it via email.
6. Submit the Photo: Follow the casino’s instructions on how to upload or send the selfie. Usually, you will upload the photo directly through the casino’s verification portal or send it via email.

Extra Tips:

• Avoid Covering Important Details: Ensure that your fingers do not cover any important details on the ID card.
• Follow Casino Guidelines: Always follow the specific guidelines provided by the casino for taking and submitting the selfie.
• Stay Calm and Natural: Try to look natural and avoid making exaggerated facial expressions.

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Using Pre-paid Cards for Deposits

Online casinos often allow deposits using pre-paid cards, such as PaySafe Card. While these options provide convenience and security for depositing funds, there are specific considerations to be aware of when it comes to withdrawals.

Important information about using pre-paid cards at online casinos

1. Pre-paid Cards and Withdrawals:
   • Withdrawals cannot be made back to pre-paid cards.
   • If you deposit using a pre-paid card, you will need an alternative method for withdrawals, such as a credit card or bank account.
2. Additional KYC Requirements:
   • To withdraw funds, you will be required to complete additional KYC verification steps depending on what withdrawal method you select.
   • This may include ID verification, credit card verification and/or providing a bank statement connected to your name.
3. Steps to Ensure Smooth Withdrawals:
   • ID Verification: Submit a government-issued ID (passport, driver’s license, or national ID card) to verify your identity.
   • Bank Statement: Provide a recent bank statement showing your name and account details. This ensures that the bank account is legitimately yours and can be used for withdrawals.
   • Credit Card Verification: If you opt to withdraw to a credit card, ensure that it is verified by submitting photos of the front and back of the card, with the first six and last four digits visible.

By following these steps and understanding the requirements, you can ensure a smooth and hassle-free withdrawal process after depositing with a pre-paid card. Always check the specific policies of the online casino you are using, as procedures can vary.

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Frequently Used KYC Combinations – Be Prepared

Certain documents are often requested together during the KYC process to provide a more comprehensive verification. The online casinos often request multiple documents to verify your information. Serious online casinos often request all the documents necessary at the same time, but less serious online casinos can take advantage of this process and request single documents between several days to prolong your withdrawals in hope of you gambling away your winnings instead of withdrawing.

Common Combinations and Their Purposes

• Government-issued ID and Bank Statement: This combination is often requested to verify both your identity and your financial details. The ID confirms who you are, while the bank statement proves that you have a legitimate bank account in your name.
• Proof of Address and Government-issued ID: This pair is often used to confirm your identity and where you live. The proof of address ensures that the address you provided is current and correct, while the ID verifies your personal details.
• Credit Card and Government-issued ID: When using a credit card for transactions, casinos need to confirm that the card belongs to you. The ID ensures your identity matches the name on the credit card.
• Proof of Income, Bank Statement and Government-issued ID: This combination verifies your financial capacity to gamble. The proof of income shows your earnings, the bank statement confirms the deposits, and the ID ensures all details match and belong to you.

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Typical Mistakes to Avoid in the KYC Process

Avoiding common mistakes during the KYC process can help ensure a smooth and quick verification. The last thing you want is to re-do the whole process because of a blurry image or a missing logo on a bank statement for example. 

Here are some typical mistakes and how to avoid them

Missing Signatures on Credit Cards:

• Issue: Submitting a credit card photo without a signature can delay the verification process.
• Solution: If your card lacks a signature, provide a government-issued ID along with the card photos.

Incomplete or Blurry Document Photos:

• Issue: Blurry or incomplete photos can make it difficult for the casino to verify your documents.
• Solution: Ensure your photos are clear and show all necessary details. Retake the photo if it’s not clear.

Mismatched Information:

• Issue: Mismatched information between your documents and casino account can cause verification to fail.
• Solution: Double-check that all your information matches across documents and your casino account.

Expired Documents:

• Issue: Using expired documents for verification can result in rejection.
• Solution: Always use current, valid documents for the KYC process.

Inadequate Proof of Address:

• Issue: Submitting a proof of address document that is older than three months or lacks your name and address can cause issues.
• Solution: Provide a recent document that clearly shows your name and address.

Incorrect File Format:

• Issue: Uploading documents in unsupported file formats can delay verification.

Solution: Ensure your documents are in accepted formats, such as JPEG, PNG, or PDF.

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Why Online Casinos Perform KYC and Why It Matters

Online casinos are forced to perform KYC also known as “Know Your Customers” to comply with legal and regulatory requirements, prevent money laundering, and protect both the business and its players. Here’s why this process is so crucial:

• Preventing Money Laundering: KYC procedures help online casinos identify and report suspicious activities, thereby preventing criminals from using the casino to launder money. This is essential for maintaining the integrity of the financial system.
• Regulatory Compliance: Casinos are required by law to implement KYC checks to comply with anti-money laundering (AML) regulations and gaming licences. Failure to do so can result in heavy fines and loss of licences.
• Protecting Players and the Business: KYC ensures that all players are of legal age and that their funds come from legitimate sources. This protects the casino from fraudulent activities and ensures a safe environment for all players.

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How to Take Screenshots to complete your KYC

Taking a screenshot varies depending on the device you are using. Here are instructions for different devices to help you send a screenshot of a requested document to an online casino in order to complete your KYC.

Apple Desktop (macOS)

1. Press Command (⌘) + Shift + 4 to capture a selected area: A crosshair will appear; drag to select the area you want to capture. The screenshot will be saved to your desktop.
2. Press Command (⌘) + Shift + 3 to capture the entire screen: The entire screen will be captured and saved to your desktop.

iPhone

1. For iPhones with Face ID: Press the Side button and Volume Up button simultaneously. The screenshot will be saved in the Photos app.
2. For iPhones with a Home button: Press the Side button and Home button simultaneously. The screenshot will be saved in the Photos app.

Samsung (Android)

1. Press the Power button and Volume Down button simultaneously: The screenshot will be saved in the Gallery app.

Google Pixel (Android)

1. Press the Power button and Volume Down button simultaneously: The screenshot will be saved in the Photos app.

PC Keyboard (Windows)

1. Press the Print Screen (PrtScn) button to capture the entire screen: You can paste it into an image editor like Paint and save it.
2. Press Alt + Print Screen (PrtScn) to capture the active window: This captures only the currently active window.
3. Press Windows Key + Shift + S to use the Snipping Tool for a selected area: A crosshair will appear; drag to select the area you want to capture.