Skrill

Skrill is an e-wallet that has been available to customers from all around the world since 2001. This London based company with offices in the United States and throughout Europe provides a convenient, simple, secure payment platform for online gamblers and is recognised as a leader in the global payment solutions industry.

Skrill can be used to deposit funds at online gambling sites, shopping online or sending money around the world.

Having been in businesses for almost two decades and with more than 36 million customers, Skrill is a favourite with online gamblers in Europe online casinos and is offered as a payment method by the majority of all international online casinos. 

The Skrill Prepaid Mastercard®

Like many e-wallets, Skrill has a debit card option. You can use this Prepaid MasterCard to withdraw funds as cash or to make purchases. If you want to get your hands on your casino winnings, without waiting days for a classic bank transfer, the Skrill card is easily your best pick. It bridges the gap between your e-wallet and the real world, it allows you to spend your balance from the first moment the money hits your account.

What you actually need to know:

• Instant Digital Access: You now no longer need to wait for any confirmation email, from the moment you apply, you get a virtual card in the app that you can connect to you Apple Pay or Google Pay immediately to start making new deposits or daily shopping.
  
• The Cost of Convenience: There is a €10 annual fee for the card, worth to notice is that if you reach Silver VIP tier, this reduces the annual fee, and it removes the ATM’s fee completetly. Standard users need to pay a 1.75% ATM withdrawal fee.
  
• Privacy First: One of the biggest advantages for players of using the Skrill prepaid card is that your spending stays off your bank statement. Only “Skrill” will show up in your bank records, and you can manage everything including freezing the card if you ever lose it directly from your mobile app.

Advantages of using Skrill

• It has excellent security features and it is a safe way to transfer money to your online gambling account. 
• It uses Google Authenticator to help protect your funds. The Two Factor Authentication requires you to enter an OTP (one-time pin) as well as your email and password. 
• Opening an account is free and you can send and receive funds immediately
• Skrill offers a loyalty scheme called Skrill Knect alongside their VIP programme with a personal account manager, for customers who transfer over a certain amount of funds every month. As part of the VIP programme, customers receive points every time they make a transaction, these points, in turn, give customers access to exclusive promotions and cash rewards.  
• It has its own mobile app

Disadvantages of a Skrill account

• Withdrawal Fees: Unlike some e-wallets, Skrill charges a fee to move money from your wallet to your bank account (typically around 2.80% or a flat fee of €5.50).
  
• Inactivity Charges: Accounts that is inactive for more than 6 months are charged a €5.00 monthly service fee.
  
• Bonus Exclusion: One very important thing to mention is that many online casinos exclude Skrill deposits from their welcome bonuses. Therefore it’s always important to check the casinos T&C before making any decision.

Skrill Customer Support

There are various ways to make contact with the customer service. You can use email to contact the customer support to report any problems or issues that you may have.

Skrill offers multi-language email support which is quick and convenient, and you should receive an answer within 24 hours. Also Skrill offers a virtual assistant called “Sofia” which is available 24/7, through here it is also possible to get in touch with real live chat agents that can solve more complex problems that the bot is not able to assist with.

The customer support team can be contacted from Monday to Friday from 9 am to 6 pm (GMT) via phone. When you make a call to Skrill you need to give them your customer ID.

Making Deposits with Skrill

Skrill is a convenient option for online gamblers because typically making deposits to your online casino account is free and immediate.

While there are no deposit fees, there may, however, be a monthly administration fee of €5.00 on your account if you don’t use it to make transactions for 6 months or you don’t log on during that time. Depending on where you live, you may be charged conversion fees when you transfer funds from one currency to another.

There can also be transaction charges when you transfer funds internally between Skrill accounts. 

Making Withdrawals with Skrill

It is easy and convenient to receive funds in your Skrill account and withdraw funds to your registered bank account.

As with any e-wallet, making withdrawals from your online casino account with this service takes longer than depositing funds.

It can take a number of working days for your withdrawal to be processed and the fees will vary depending on which method you prefer to use. As of January 2026, Visa and Mastercard with withdrawals can cost up to 3,99%, Bank withdrawals have a fee of 2.80% or a minimum of €3.50. Because of the advanced security and the Two Factor Authentication, the withdrawal of funds is safe, and it is difficult for hackers to access your funds.