Last updated: 07/05/2021

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Author Jouni

This is my review of JacksPay Casino.

I am well-versed in all kinds of forms of online gambling. In addition to my love of casino slots, I have also spent plenty of time wagering money on sports betting markets, keno, table games, live casinos, and more. Video pokers, too, have been a pet peeve of mine over the years. One of the most popular video pokers ever is the game called Jacks or Better. In this game, players can get their bet back if they get a single pair of jacks, queens, kings, or aces. Perhaps it is just this game that JacksPay Casino is referring to with its name?

However, it was that JacksPay got its name, at least I can tell you that, according to my sources, this casino was established in 2020. The name of JacksPay’s creator remains a mystery, though, as this information is not available on the website… How weird!

Next up, it is time to start going over what I saw during my visit to JacksPay!

Looks and feel of JacksPay Casino

JacksPay is running on the popular Rival casino platform. Casinos on this platform do not generally look all that astounding, but they are still reasonably easy to use with easy access to customer support chat. With JacksPay, there does not seem to be a lot of work that has gone to the casino’s visuals as there is almost nothing here that really suits the theme. For some reason, there is a picture of a raging wolf on the homepage, but even that does not resonate all that well with the JacksPay theme.

Bonuses and rewards

JacksPay’s promotions area has several bonuses up for grabs, but the most interesting of them must, of course, be the welcome offer. New customers can get a 300% bonus up to 600 here, which, at first glance, sounds like quite a generous offer. When you factor in the wagering requirements of 30x for both the deposit and the bonus, however, it all gets into perspective. Even though your bonus might easily become huge, the flip side is that your wagering requirement will become humongous as well. Essentially, you will have to wager your deposit 120 times to be able to withdraw.

Games Selection

Unfortunately for JacksPay Casino customers, there is no way to filter out games based on the provider. Instead, you will just need to pick games from a list of around 500 slots—or use the search bar provided to you. However, this has been made tough by the fact that not too many studios have even made their way to the site. To be honest, I could only find games from Rival, Betsoft, and Saucify, whose names have all been listed in the footer at the bottom of the page.

Live casino games are also a big part of the JacksPay entertainment offering. It is a company called Fresh Deck Studios that is responsible for this section of the casino.

Safety and security

The biggest Achilles heel at JacksPay is certainly the unlicensed nature of the casino. In fact, the support agent did not even hide the fact that the casino does not have a license. Because of this, I cannot recommend playing here at all as no one is there to guarantee your safety. If any trouble were to arise, you would be on your own without anyone there to watch your six!

Banking options at JacksPay Casino

JacksPay has a weird selection of payment methods. Among the ones listed on the site are Neteller, Skrill, Bitcoin, Poli, UPayCard, Neosurf, and Paysafecard. That is all.

According to the JacksPay website, withdrawals will be approved within 48 hours, after which they will be paid out within 5 business days. I am not kidding when I say that this sounds very slow!


I was able to receive great customer care from JacksPay. Most untrustworthy casinos have lousy support, but the agent serving me was a pleasant surprise. Both his answer speed and length were great.

Among other things, the agent admitted that the casino is operating without a license. He also told me that support is open 16 hours a day.

My experience at JacksPay Casino

I cannot give JacksPay Casino my recommendation. The licensing situation is simply too sticky for anyone to trust this casino. During my time as an online casino patron, I have even seen licensed casinos that seemingly try to bail out from having to pay wins to their customers, and with a rogue casino like this, there are absolutely no guarantees that you would get your just due. Winning the jackpot at a casino like this would be especially tragic…

While I cannot say for sure that JacksPay is a dishonest casino that is not to be trusted, what I can say is that the game selection and the welcome offer here are both pretty much subpar. Even these are reasons enough to go and look for a better casino from our never-ending database!

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Online Casino smile

Still waiting on my withdrawals. Have been told I would be ” 100% paid out” but they have been putting it off saying they’ve had banking and processing issues or updating their cashier or waiting on a reup very soon”.

Have been getting those same excuses since mid April.
Little update on my end, I am getting blacklisted / banned from their site due to my abuse to their representative / my host, but as long as I’m paid my due, I agree with the conclusion.

Online Casino smile

Seems like casino is avoiding me, upon reaching someone on live chat, they immediately leave the room.

Taylor is completely ghosting me on Signal, the app we were using to communicate throughout our whole relationship. He has asked me to contact support[@]jackspay.com for anything regarding withdrawals so I’ve been doing so.

I have not received any response to any of my emails dating back to the 18th of May.

I have $9533 in pending withdrawals going back to the 1st of May. Last one being 4th of May.

At this point, I’m not being told otherwise so I’m assuming they’re withholding my withdrawals for reasons unknown to me. I have asked multiple times if I have violated any TOS or bonused abused to which was answered that I have not nor have I bonus abused because I don’t use “bonuses”. I have screenshot evidence of this just to cover my bases. In my emails I’ve been asking for any form of update so I don’t have to come to these conclusions on my own, but I’ve heard absolutely nothing back.

Online Casino smile

Hey there. We apologize you were unable to get a hold of anybody. We have been in touch with Elliott and he was paid one of his withdrawals yesterday, May 25th 2022. We apologize for the delay and inconvenience of pending withdrawals.

Best Regards

JacksPay Casino

Online Casino smile


Taylor has reached out and said that going forward if my wagering was low like it was the past month, then going forward the withdrawal limits would be slashed / and payouts not expedited. He has sent me proof of my wagering which was 600k and one for 29k not sure which picture corresponds to a month or if it was by a weekly thing. My prior month or two months before I had wagered nearly 14 million and to my knowledge have lost a significant amount of money. Hence I played a lot more conservatively the following months to try to recoup some of the funds.

I have told Taylor to relay to management that I would be more conscientious about my wagering going forward. I have checked their BTC wallet that I’ve been receiving funds from, and it doesn’t seem like I’m the only one not getting paid. There seems to be two things that could be happening, they truly are experiencing having processor issues, or they’re not paying out. I’m not sure they only have one wallet, but checking the dates on the transaction, not too many people are getting paid at all.

Again this is SPECULATION and NOT A FACT. I have tried reaching out to their management team via EMAIL like Taylor told me to and to be patient “even if they don’t respond in the first hour you email them” , but haven’t received a response in 3 days. Taylor has asked me to confirm which email they should be expecting and I confirmed that. Taylor has said that it would be a long weekend because in Canada they have a federal holiday this weekend, so I’m assuming I won’t hear anything until Tuesday.

At this point, what I’d like from the management at JacksPay is more clear and available communication, Taylor is trying to reroute me to you guys but when I attempt to do so, there is radio silence. I’d like to know a timeframe for my remaining withdrawals, so I can hopefully get back to normal and playing. As someone who has deposited and wagered a significant amount with your guys’ casino and is being ghosted like this, I fear to imagine how the casual player would be treated.

Hope I can update this soon with a more cheerful update.

Thank you.

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About JacksPay Casino


Casino StatusActive
Country StatusAccepts players from United States
EstablishedJanuary 2020
OperatorGL (GLS) Services Ltd
Affiliate programJackspayaffiliate
Casino platformRival (Casino Controller)

JacksPay Casino Bonuses United States


JacksPay Game suppliers


JacksPay Licenses

No license detected

JacksPay Banking United States

JacksPay Screenshot

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JacksPay Languages

  • English

Restricted countries

  • Afghanistan
  • Antarctica
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Bhutan
  • British Indian Ocean Territory
  • Bulgaria
  • Cayman Islands
  • Curaçao
  • Denmark
  • Estonia
  • French Southern Territories
  • Guam
  • Hungary
  • Indonesia
  • Iran, Islamic Republic of
  • Iraq
  • Israel
  • Kazakhstan
  • Kuwait
  • Kyrgyzstan
  • Lao People"s Democratic Republic
  • Congo, the Democratic Republic of the
  • Lebanon
  • Pakistan
  • Palestinian Territory, Occupied
  • Philippines
  • Poland
  • Puerto Rico
  • Qatar
  • Romania
  • Russian Federation
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Somalia
  • Syrian Arab Republic
  • Tajikistan
  • Tokelau
  • Turkmenistan
  • Ukraine
  • Uzbekistan
  • Virgin Islands, U.S.
  • Germany

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