This is my review of Viggoslots Casino.
There are endless international online casinos in the world. Some of them are the kind whose names pop-up here and there, whereas others are more obscure with their exposure. With Viggoslots Casino, I had come upon the name many times, but for one reason or another, I never really looked inside. In this review, however, I will do just that and report all of my findings to you!
The only thing that comes to mind when I see the name Viggoslots is the Hollywood actor Viggo Mortensen. I am doubtful, however, that this is where the name was derived from… Still, I should tell you that Viggoslots Casino was established in 2017 and is part of the Mountberg B.V casino portfolio.
Looks and feel of Viggoslots Casino
Upon arriving at Viggoslots Casino, you will be greeted by a beautiful landscape with a glorious mansion in the middle. If I am not mistaken, this mansion could very well be the physical incarnation of Viggoslots Casino—a luxurious place where players from all around the world come to play… While the image does indeed look great, you do have to click on some links before you actually get to see what it is like inside.
Once you are in, Viggoslots Casino reveals its easy-to-use interface and all its handy features. Instead of having to search for games at random, you can use provider-based filtering options to find your favorite slots. On top of this, live support can be reached effortlessly by just clicking on the live support tab found at the bottom of the page. All in all, there are no obvious bottlenecks here, which is always good to see!
Bonuses and rewards
Viggoslots Casino comes to its newest customers with an offer that, at first glance, looks almost too good to be true. In total, there are three deposit bonuses worth 300 to 400 euro apiece, and all of them have a bonus percentage of 100%. What this means is that you get to double your gaming balance three times in a row, which gives you plenty of chances to go for those elusive big wins and jackpots.
The most unique thing about Viggoslots casino bonuses, however, is the fact that these match-up bonuses are being billed as “wager-free.” Oddly enough, this has not been explained well at all, and even I had to contact customer support to find out more… The way it works is that you can basically always withdraw your real money portion, and your bonus only acts as gaming chips that can never be redeemed.
While the welcome offer sounds pretty awesome indeed, there are a few nasty rules that Viggoslots has hidden away in its bonus terms section. The first one of them is that you can only withdraw 5 times the size of your bonus, and the other one is that many games have been listed as forbidden when you have an active bonus. The list of these games is long and surprising as even popular games such as Lost Relics, Moon Princess, and Twin Spin have, for some reason, made the list… Be careful!
The game counter at Viggoslots Casino stands at close to 4,000 games. You can call me a conspiracy theorist all you like, but I usually do not believe in such high numbers. When you think about it, does an online casino sailing under the Curacao license really have to tell the truth about the number of games that it has? I would not be surprised if these numbers were at least somewhat inflated. Having said that, there is a heap of game providers available at Viggoslots, each with their biggest and best games in tow. NetEnt, Microgaming, Play’n GO, Hacksaw Gaming, Endorphina, Pragmatic Play, Play’n GO, Big Time Gaming, Red Tiger, Nolimit City, ELK Studios, Push Gaming, and countless others have been included!
Safety and security
Viggoslots only has one license and that is from Curacao. I generally try to stay away from casinos under this license because I have been burned by Curacao casinos before. I am not saying that all Curacao casinos are bad, per se, but during my visit to Viggoslots, the casino failed to inspire confidence in me with its lousily explained bonus terms and absolutely terrible customer support—the latter of which I will get to in just a moment!
Banking options at Viggoslots Casino
There are many payment methods for you to use at Viggoslots. Visa, Mastercard, Neteller, Skrill, and Trustly are probably the most notable ones… Withdrawals usually take around 48 hours to be processed.
As I alluded to earlier when talking about the bonus terms, I had to contact casino support to find out more about what “wager free bonuses” meant. Unfortunately, the first customer support agent that I talked to did not seem to know the terms very well either. All I got from her was short answers that were not even remotely helpful. In addition to idling at times, the agent did nothing to explain the “wager free” bonus and seemingly only tried to get rid of me. When I finally called her out on this, she would soon close the chat!
In my years of contacting casino support, I have rarely seen disinterested and unhelpful agents. The low level of Viggoslots support actually made me mad! The second agent was not much better either. Even she could not tell me what wager free meant and went radio silent many times. Ridiculous.
Viggoslots support is open 24/7.
My experience at Viggoslots Casino
My bad experience with two Viggoslots customer service agents left a bad taste in my mouth. I simply do not trust casinos that employ people who do not seem to care or understand how the casino or its rather unique bonuses work. And when they do not, they start stonewalling you and try to get rid of you. On top of this, some of the oddly restrictive bonus terms were not to my liking either.
Outside of some trust issues, I do think the welcome offer at Viggoslots is a keeper and that the game selection is still a stellar one.